FAQ

Questions about Ryzera POS.

Everything below describes the product as it works today. Where the answer is no, it says no.

Getting started

What is Ryzera POS?

A point of sale and business management system for shops in Sri Lanka: the till, stock by batch, barcode labels, price tiers, receipts, returns, customer credit, reports and staff roles. It runs on the shop’s Windows PC as Ryzera Desktop, or in a web browser as Ryzera Cloud.

Should I choose Desktop or Cloud?

Ryzera Desktop is available now, runs on the counter PC and works offline. Ryzera Cloud is in early access, runs in a browser and needs an internet connection. They are separate setups, so pick the one that fits your shop.

How do I get started?

Book a demo. Ryzera Desktop is available now; Ryzera Cloud is in early access and has no public sign-up yet.

What do I need to install Ryzera Desktop?

A Windows PC at your counter. PostgreSQL 17 is installed separately before Ryzera Desktop.

Ryzera Desktop

Does Ryzera Desktop work without the internet?

Yes, fully. Scanning, billing, printing and reports all run on the shop’s PC, so an internet outage does not stop you selling. A power cut is different: the PC needs power to run.

Where does Ryzera Desktop keep my data?

In a database on the computer at your counter. Ryzera Desktop does not need to reach a server to take a sale.

How does Ryzera Desktop update?

It checks for updates on Windows and installs them when you restart.

Ryzera Cloud

Can I sign up for Ryzera Cloud?

Not yet. Cloud is in early access, so there is no public sign-up. Book a demo to see it.

Does Ryzera Cloud work offline?

No. Cloud runs in the browser and needs an internet connection. It has no offline mode. Ryzera Desktop is the edition that works offline.

Can one account run more than one business?

Yes, on Ryzera Cloud. An account can belong to several businesses, and you choose which one to open after signing in. Each business keeps its own branches.

How do I add my staff, and what can they do?

You invite a member by email and they join through the link, which works for 7 days. There are three roles: an Administrator works across the business, while a Branch Manager and a Cashier work in their own branch. The roles are fixed; there is no custom permission builder.

Desktop and Cloud

Do Ryzera Desktop and Ryzera Cloud share data?

No. They are separate setups with their own data, and nothing moves between them automatically.

Can I move from Desktop to Cloud later, or the other way?

There is no automatic migration between them. Talk to us before you change setup.

Hardware

What hardware do I need?

A barcode scanner, a thermal receipt printer, a label printer for barcode labels, and a cash drawer that opens through the receipt printer. Hardware is part of the shop setup and is not included in the software price.

Which receipt printers can I use?

Thermal receipt printers with 58 mm or 80 mm paper. You set the width once in settings and the receipt is laid out for it.

Can I use a card machine?

Yes, alongside Ryzera. Take the payment on your bank’s machine, record its reference and approval at the till, and reconcile against the machine’s Z-report. The card machine is not connected to the POS.

Can I connect a weighing scale?

No. Ryzera does not read a scale. For goods sold by weight, the cashier types the weight in kg at the till and the line price follows.

Language

Is Ryzera POS in Sinhala?

The till and back-office screens are in Sinhala and English.

Can I print Sinhala receipts?

Yes. The receipt language is set separately from the screen language, so you can print Sinhala or English receipts.

Is there a Tamil version?

Not today. Ryzera POS is in Sinhala and English.

Pricing

How much does Ryzera POS cost?

Prices are not published. Book a demo, tell us about your shop, and we price the setup you need.

Why is the price on request?

Shops differ in counters, branches and setup, and there is no online checkout on this website. Pricing the actual setup is more honest than a figure that fits nobody.

Can I buy Ryzera POS online?

Not on this website. Payment setup is not connected yet, so a subscription cannot be bought here.

Does Ryzera POS calculate VAT?

Not currently. Ryzera POS does not calculate VAT at this time.

Your data

Where is my shop’s data kept?

On Ryzera Desktop it stays in a database on your shop’s PC. On Ryzera Cloud it is in the Cloud service, which you reach from a browser.

Does Ryzera back up my data?

Ryzera Desktop does not take automatic backups for you, so plan your own copies.

Does Ryzera stop me selling expired stock?

No. Ryzera records an expiry date per batch and shows you what is expiring or expired, but it does not block the sale.

See Ryzera POS at your own counter.

Book a demo to see billing, stock and reports in Ryzera POS.